Cancellation Policy

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Our Appointment Cancellation Policy

After you make an appointment with us, you can cancel your appointment at anytime up to 7 working days after the appointment was made.  If you booked your appointment more than 7 working days before it is due to commence, you may still cancel the appointment up to 48 hours before the appointment time starts. This allows us to run the clinic efficiently so someone else may take your appointment if you need to cancel.  If you have booked your appointment more than 9 working days prior to the day the appointment is due to commence and do not give us 48 hours notice the full appointment fee will be charged. This appointment fee is the fee that was agreed at the time of booking the appointment, and will be based on the prices listed on this website.  Please read our Enquiries, Bookings and Payments page for more information on prices.

We would always prefer that you cancel your appointment with by contacting the therapist you are due to see by calling or texting their mobile, so they receive the message as soon as possible.  As emails may not be received until after they have finished their working day.  You may cancel your appointment by email, phone, text or by writing to us.

You do not have to give a reason for cancellation.  However a brief explanation would help us to improve the service we offer to customers in the future.

If the appointment is cancelled by the Chamomile Clinic no fee will be charged.  We will always give you as much notice as possible of cancellation.

This cancellation policy does not affect your legal rights – for example, if the service is faulty or misdescribed.  If there is a problem with the service you receive we will deal with the matter in accordance with your legal rights.  We ask that you contact us by phone, or in writing to discuss the matter as soon as you consider there was a problem with the service you received.

If we do charge you for a missed appointment due to the above conditions of notice not being met, we require payment within 30 days of the missed appointment.

Changes to these terms

When we make changes to these terms we shall keep previous records of terms and conditions available here

The current terms were written to the website: 17th November 2009

These terms apply to your contract with us.  We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.